Shipping & Returns

 
 

Shipping

We ship anywhere in the world using standard post - this is using the Irish National postal service An Post.

The shipping cost for a single bar of wax is €2 within Ireland and €4 to the rest of the world. We ship free to any location for orders of two bars and over. We aim to ship all orders within 48 hours.

 

Collection

If you are based in Dublin and would like to collect your item that is an option available to you. Our studio and workshop is located on Francis Street in Dublin's Liberties area. Just select 'Collection from OTHERS' in the shipping options.

 

Returns

If for some reason you are not happy with your wax you can return it for a refund. Our refund policy and process is as follows: We accept returns sold to you if you make a mistake, are not happy with your purchase or if the items arrive damaged or defective, as long as you send us an email at info@weareothers.com within 7 days of receipt of the product, quoting “Returns Request” in the subject heading, and giving us your name, contact details, order number, reasons for return and whether you request replacement or refund. You must then return the unused and undamaged product by post to us within 14 days.